Privacy Policy for Vidigalo.com
1. Introduction
At Vidigalo.com (“we,” “us,” or “our”), we are committed to safeguarding your privacy and protecting your personal data. We recognize the importance of transparency, data minimization, and accountability in the digital landscape, and we process all user information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, share, and safeguard personal information through your use of our services.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all users who interact with the website vidigalo.com, including visitors, registered users, and customers. Vidigalo.com is the data controller for the personal information collected and processed through this website. By accessing and using vidigalo.com, you acknowledge the practices described in this Privacy Policy.
If you are using our services on behalf of an organization, you are confirming that you have the necessary authority to bind that organization to this Policy.
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data:
a) Usage Data
Information about how you interact with vidigalo.com, such as IP address, browser type, date/time stamps, pages visited, clickstream logs, referring/exit URLs, and session duration.
b) Account Data
Data submitted via registration or account management, including full name, user ID, mailing address, email address, and phone number.
c) Profile Data
Details linked to your use of the service, such as saved preferences, purchase history, product interactions, and behavioral patterns on the site.
d) Communication Data
Any communications you initiate with us, including support requests, chat logs, emails, complaint records, and follow-up correspondences.
e) Technical Data
Information about your device and technology interactions, including device identifiers, operating system version, screen resolution, and device configurations.
f) Transaction Data
Information regarding financial or commercial activities, including payment methods, transaction history, delivery details, and order fulfillment records.
g) Preference Data
Information used to tailor your experience, such as your preferences for receiving marketing communications, product interest areas, and opt-in/opt-out choices.
4. Legal Bases for Processing Personal Data
We process your personal data based on one or more of the following legal grounds:
– Contractual Necessity: To provide you with services you have requested, including account creation, support interactions, and transaction fulfillment.
– Legitimate Interests: For improving the performance, security, and usability of vidigalo.com, subject to your rights and interests.
– Consent: For specific processing activities such as marketing communications or optional cookies, provided you have given your explicit permission.
– Legal Requirements: When necessary for compliance with a legal obligation or in pursuit of legal claims.
5. Your Data Protection Rights
Under applicable data privacy laws, you are entitled to the following rights:
– Right of Access: You may request confirmation of whether we process your personal data and obtain a copy of that data.
– Right to Rectification: You may correct incomplete or inaccurate personal data held about you.
– Right to Erasure: Under qualifying conditions, you may request the deletion of personal data.
– Right to Restriction: You may request that we restrict processing under certain circumstances.
– Right to Data Portability: You may obtain your data in a structured, commonly used, machine-readable format and request us to transfer it to another party where feasible.
– Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
– Rights under CCPA: California residents may also request disclosure of personal data collected, request deletion, and opt out of sale of personal data, as applicable under California law.
To exercise your rights, you may contact us at [email protected].
6. Data Security Measures
We take your data security seriously and implement technical and organizational measures to protect against unauthorized access and accidental loss. These measures include:
– Data encryption in transit and at rest
– User access controls and authentication procedures
– Regular backups, monitoring, and auditing
– Staff training on confidentiality and data privacy
– Secure infrastructure to prevent cyber threats
7. International Data Transfers
Your personal data may be transferred and processed in countries outside your jurisdiction, including where our servers or service providers are located. Where such transfers occur, they are made in accordance with Article 46 of the GDPR using standard contractual clauses or other approved mechanisms that ensure an equivalent level of protection for your personal data.
8. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy. Retention timeframes vary depending on the data category:
– Usage Data: 12 months for analytics purposes
– Account Data: Retained until account deletion or inactivity for 24 months
– Profile & Preference Data: As long as user actively maintains account
– Communication Data: 24 months after final contact
– Technical Data: 12 months for cybersecurity monitoring
– Transaction Data: 7 years (to comply with financial regulations)
– Marketing Consents: Until withdrawal of consent or account closure
Once retention periods expire, we securely delete or anonymize data in accordance with appropriate procedures.
9. Cookie Policy
Vidigalo.com uses cookies and similar technologies for various purposes:
– Essential Cookies: Required for basic site functions and account logins
– Functional Cookies: Remember user settings and choices
– Analytics Cookies: Track usage trends and measure site performance (e.g., Google Analytics)
– Performance Cookies: Improve load speed and script performance
Cookies do not collect directly identifiable personal information unless combined with other data you voluntarily provide. By default, non-essential cookies are only placed with your consent.
10. Cookie Management and GDPR/CCPA Compliance
You can manage your cookie preferences via our cookie consent platform, accessible on vidigalo.com at first visit or anytime in your browser settings. You may choose to accept, reject, or customize cookie categories according to your preferences. Additionally:
– Under the GDPR, users have the right to withdraw consent at any time without affecting lawful processing prior to withdrawal.
– Under CCPA, you can opt out of the “sale” of personal information where applicable.
We honor browser-based Global Privacy Control (GPC) signals for California residents.
11. Children’s Privacy
Vidigalo.com does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will promptly delete such data. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected].
12. Updates to This Privacy Policy
We reserve the right to amend or update this Privacy Policy from time to time in compliance with evolving legal, technological, or business developments. Material changes will be communicated through appropriate channels, which may include on-site notifications, email messages, or banners on vidigalo.com.
It is your responsibility to review this Privacy Policy periodically to remain informed of how your personal data is protected.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact us at:
Email: [email protected]
We are committed to fully complying with all applicable data protection laws, including the GDPR and CCPA, and we welcome any inquiries or feedback regarding our privacy practices.